How to Handle Poor Reviews Received on Etsy

One of the all-time features of Etsy customs is that buyers collaborate directly with independent artists, makers and collectors effectually the earth. This intimate exchange is ultimately shared by leaving feedback, a reflection on a one-of-a-kind experience. And at present, Etsy added a feature where buyers tin can upload photos of the products they receive along with their feedback.

But is information technology good or bad for your business? The respond is: it depends. We all know that reviews are crucial in every online business. Some may give you positive reviews, other may leave negative. But before you make a conclusion on its effect to your business, permit's larn more about it and see how it works.

"Starting today, Etsy buyers worldwide will have the pick to upload a photograph of their buy alongside a five-star review when using the Etsy app for iOS and Android devices. When buyers upload a photo of their purchase, it will announced everywhere the review does on Etsy, including your listing reviews and main shop reviews page. Buyers will also have the option to share their reviews on social media and via email and SMS text bulletin. Our goal is to help yous attain more potential buyers past making it easier for satisfied customers to spread the give-and-take about your store and products." – A Argument from Shadi Jurdi, Etsy Admin Apr 28, 2015

This is an case below:

How It Works?

Buyers utilize Etsy'due south five-star review system (one existence the everyman and v being the highest) to review their purchases. When a buyer can exit a review is based on the estimated delivery date of the gild and expires 60 calendar days from that date. The estimated commitment engagement is the buy date + processing time + shipping days.

When buyers go out a five-star review of a purchase on the Etsy app, they will take the option to include a photo of the purchase with their review. Once they upload a photo and submit the review, they volition too be prompted to share the photo on electronic mail, SMS text message, Facebook, Pinterest, Google + and other social platforms. When they share a photograph, it will announced along with your shop name and a link to your Etsy list. To make it easier to exit 5-star reviews in the Etsy app and encourage buyers to share photos of their purchases, they no longer require buyers to include words in those reviews.

You have the option to hide heir-apparent photos on your shop reviews page and listing reviews.

Shoppers

You tin can leave a review by going to You > Purchases & Reviews and finding the gild you want to leave a review for. The selection won't be available if the guild is not eligible for reviewing. If the order is eligible for a review, select the star rating for the item, write your review, and then click Postal service Your Review.

On the Etsy app for iOS and Android:

Open the app and tap Purchases. Notice your club and tap Leave Review. The pick won't be available if the society is not eligible for reviewing. If the guild is eligible for a review, select the star rating for the detail, write your review, and then tap Submit. If you leave a five-star review for your purchase, you volition be given the choice to include a photograph of your buy. Notation that the five discussion requirement for reviews yet applies when uploading a photograph alongside a five-star review.

Keep in mind that if an club or transaction is canceled, Etsy considers that guild or transaction to be over and voided. However, information technology can have up to 48 hours for the counterfoil to process, during which time an eligible review tin can be left and edited.

Sellers

Y'all tin can run across your reviews by going to Your Shop > Store Settings > Shop Reviews. Your score is an average of the star ratings received in the last 12 months and is based on the date the review has been left. The review score, forth with the number of reviews received over the lifetime of the shop, is displayed on the shop's Reviews folio.

If a buyer includes a photograph of their buy alongside a five-star review, this photo will be visible to anyone who visits your Reviews page. You tin can respond to buyer reviews of 3-stars or less.

Hiding Photograph Reviews

If y'all feel as though this photograph does not accurately reflect your brand or artful, you may hide the photograph by navigating to the Reviews page from your desktop computer or from the Sell on Etsy app. You lot can select the Hibernate Photo from Buyers link located directly under the photo. If yous feel every bit though this review photo is in violation of Etsy policies, please click the Report this Review link straight under the review.

Larn more near Etsy'due south review system and start thinking about your production packaging, shipping, and customer support to offer the best customer experience and kickoff gaining positive feedbacks. Even though we tin can't please everyone, don't worry, at that place are easy means to deal with negative reviews on Etsy.

After reading all of this information, what are your thought near this new feature? Is it benign or not? Please permit us know in the comment box beneath.

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I live in the one of the most beautiful places in the world on the Sunshine Coast in Australia with my wife and our 2 dogs, Poppy and Mia. Since 2009 I have helped over 15,000 handmade business organisation owners to grow their business with our software and free tools designed for todays entrepreneurial artisan.

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Source: https://www.craftmakerpro.com/business-tips/adding-photos-on-etsy-reviews-is-it-good-or-bad/

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